Returns & Refunds

So your order arrives and it's not quite what you expected, no problem at all, just send it back in unused condition within 7 days for full refund (unfortunately postage cannot be covered). Please do drop me an email to explain beforehand and also a photo of a proof of postage will be required before a refund will be processed.

If you receive an item that's faulty upon delivery then we'll make things even easier by sending you a pre-paid label so you can send it back and get a new one as quickly as possible.

If you have any other issues just drop me an email to hello@themonkeybox.co.uk I am friendly and strive to deliver excellent Customer service and I like to look after my customers.